
Ryan M (RaneyMarie)
I really like this app and use it a lot. However, just recently, the app keeps crashing. I have cleared the cache, unistalled, and re-installed several times. I really rely on this app for my banking, and this is a huge inconvenience. The only Key Bank branch near me is a 20 min drive away and us not always convenient to go to. I really like Key Bank and would like this to get fixed sooner rather than later. Thank You!
19 people found this review helpful
KeyBank, N.A.
January 25, 2025
Hello Ryan - We are currently working to restore service to our mobile app and apologize for the inconvenience. In the meantime, please know you may still access your online banking by visiting us at Key.com. Thank you.^CH

John Daily
I'm in a looping hell of trying to log in, which launches the browser, which asks for security information, which I then provide. Then it asks for a passcode that it sends to my phone, which I also provide. After accepting all of this, it then tells me to navigate back to the app so that I can finish the login. And then, instead of allowing me access to my account, it repeats the cycle ALL OVER AGAIN. The third time I just threw my hands up and uninstalled. Just garbage, and an awful experience.
8 people found this review helpful
KeyBank, N.A.
February 16, 2025
Hi John = Please uninstall the app, reboot your device (this is important), then reinstall the app. Feel free to email us at KeyBank_Help@KeyBank.com for additional troubleshooting or call to speak with a digital specialist at 1-800-539-1539. Thanks, ^DD

Cameron Marshock
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Edit: I do not use a VPN. Used to work great, but for the last few months, the app will be frozen on the opening screen. I will have to force close the app, clear the cache, and reboot my phone almost every single time i want to use it. Having to do that makes it pretty much unusable and, at the very least; incredibly inconvenient. I was hoping for an update that would have fixed this issue by now...what's going on? I am using a Samsung S24 Ultra.
3 people found this review helpful
KeyBank, N.A.
March 7, 2025
Hi Cameron - If you are using a VPN on your device, temporarily pause the VPN app and attempt to sign into your KeyBank App. Feel free to email us at KeyBank_Help@KeyBank.com for additional troubleshooting or call to speak with a Digital Specialist at 1-800-539-1539. Thanks, ^DD