
John Daily
I'm in a looping hell of trying to log in, which launches the browser, which asks for security information, which I then provide. Then it asks for a passcode that it sends to my phone, which I also provide. After accepting all of this, it then tells me to navigate back to the app so that I can finish the login. And then, instead of allowing me access to my account, it repeats the cycle ALL OVER AGAIN. The third time I just threw my hands up and uninstalled. Just garbage, and an awful experience.
18 people found this review helpful
KeyBank, N.A.
February 16, 2025
Hi John = Please uninstall the app, reboot your device (this is important), then reinstall the app. Feel free to email us at KeyBank_Help@KeyBank.com for additional troubleshooting or call to speak with a digital specialist at 1-800-539-1539. Thanks, ^DD

Ryan M (RaneyMarie)
I really like this app and use it a lot. However, just recently, the app keeps crashing. I have cleared the cache, unistalled, and re-installed several times. I really rely on this app for my banking, and this is a huge inconvenience. The only Key Bank branch near me is a 20 min drive away and us not always convenient to go to. I really like Key Bank and would like this to get fixed sooner rather than later. Thank You!
22 people found this review helpful
KeyBank, N.A.
January 25, 2025
Hello Ryan - We are currently working to restore service to our mobile app and apologize for the inconvenience. In the meantime, please know you may still access your online banking by visiting us at Key.com. Thank you.^CH

Fernando Llados Jr
- Flag inappropriate
- Show review history
Update: I started receiving push notifications on 4/5. The issue has been resolved. I no longer receive push notifications. They stopped 7-10 days ago. I changed to text notifications and the alerts would come through, but not honor the transaction threshold I had set. Please fix this. It is extremely annoying and decreases the overall security of my account.
1 person found this review helpful
KeyBank, N.A.
March 24, 2025
Hi Fernando - Please go to your settings, then app, find the Keybank App, and check that notifications are still allowed. Feel free to email us at KeyBank_Help@KeyBank.com and reference this review. Alternatively, you can call to speak with a Digital Specialist at 1-800-539-1539. Thanks, ^DD