KeyBank Mobile Banking 4+

Iv had this account for good long while now and couldn’t imagine going back to any of the other banks iv had in the past for business and personal. Not to mention that there customer support/ service. My main account is a joint account with my wife & long story short(er) someone stole her phone from her right off my front porch.. and while canceling the service and changing the google info so any info would be blocked and locked n everything else. This scum person (that geo tagged them selfs right around the corner from us ). Went in and tried to use it Wi-Fi to make a PayPal transaction and transfer money to themselves and key sent a notification immediately and thankfully. But they helped her at 2 am get this mess of a situation figured out making sure anything that did was flagged and blocked and even helped with expediting her a new card. Just all around happy with them and their services so far and plan to keep my personal and business accounts with them for the foreseeable future..! Thanks again helpful voice on the other end of the phone we appreciate your help.

Key Bank is the best bank for the most affordable rate. I am always impressed with their upgrades. One major thing they could add would be more transaction protection for being overcharged like Chase Bank. Besides that I would rank Key Bank up with banks like Chase which is a trendsetting bank in the industry. The wait for in person service is faster than Chase though. Usually anywhere you an find a Chase or Bank of America you will find an awesome Key Bank location. Also Key Bank refunds ATM charges so they have their own way of being the best bank in the nation go their size. They repeatedly avoid becoming the typical banking method of becoming so large that they forget their customer service like so many banks that grow. They have the most local bank feel for a bank go their size across the Industry. Any time I’m having trouble with my Chase Bank account I know I can use my Key Bank checking account.

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts.

A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!

GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...

Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls.

I hope the is something that can be resolved.