Welcome to KeyDirect^®

Many firms offer their employees various types of retirement benefits. These plans go by many names, including a 401(k), pension plan, or profit sharing plan, to name a few.

The person who takes care of the plan is often referred to as the Plan Administrator. One of the jobs of the Plan Administrator is to contact former employees and ask what they would like to do with the funds that have accumulated in their plans.

Sometimes, the Plan Administrator cannot locate the former employee, or the former employee fails to respond to the notice. When this happens, the Plan Administrator must look to the plan document to determine what to do with the accumulated assets. Some of the options could include keeping the money in the plan, mailing a check to the former participant, or rolling the funds into an Individual Retirement Account (IRA).

If your employer rolled your qualified plan funds into an IRA with KeyBank, then we would have sent you paperwork that needed to be completed and returned. This is a sample of the documents that we would have personalized and mailed to the address that your former employer provided to us. This sample does not include plan, account, and privacy disclosures that were also included.

You have three choices of what you can do with your retirement money:

1. Keep it in an IRA with KeyBank
2. Transfer your KeyBank IRA to another trustee or custodian
3. Withdraw your funds

None of these options are available until KeyBank has received your accurately completed documents (listed below).

This website contains paperwork you will need to complete this process. Please complete the forms below, as they apply to you.

• Adoption Agreement
• Rollover Certification
• Customer Identification Form (Form Instructions)
• Documentary Evidence
  • Social Security Award Letter (containing Social Security Number), or Social Security Administration Signed Letter
  • Utility bill no more than 60 days old (gas, electric, sewer, water, cable, phone) associated with physical property location. Note: The service address must be present on the bill to be accepted as documentary evidence
  • U.S. Driver's License, U.S. State ID Card, or Native American Tribal Identification Card
  • IRS W2 or 1099 Tax Form
  • Real Estate Tax bill (not older than one year) or Real Estate Rental or Lease Agreement, Insurance Coverage or Statement for real property or Real Property Deed, Student ID, Letter/Invoice from School
  • Admissions or Grades/Transcript from School Records
  • Letters from long-term healthcare providers such as nursing/retirement homes

• Documentary evidence for name change

Once forms have been completed, they can be returned by regular mail to:
KeyBank National Association
Retirement Operations
Mail Code: OH-01-49-0313
PO BOX 91578
Cleveland, OH 44101-1578

If you have any questions or need help completing these forms, please call 1-800-872-5553.

Processing this paperwork may take as long as three weeks, including mail time. Upon receipt and verification of your paperwork, we will send you another set of plan, account, and privacy disclosures.

KeyDirect is a division of KeyBank that offered accounts to clients where KeyBank does not have any branch locations. If you currently reside in AK, CO, CT, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, or WA, please visit one of our KeyBank branches or visit www.key.com to see what rates are available in your area. Not all accounts available in all states. 

Key has offered the KeyDirect banking business since 1987 under a few different names. Our original business offered banking products via mail and phone, and we launched our first website in 2001. We have been using the KeyDirect name since 2005.

KeyCorp is the parent company of KeyBank and many other financial service-related companies. KeyCorp also owns investment, financing, and real estate companies. KeyDirect is one channel that KeyBank uses to offer its banking products to its customers.

Yes, your deposits at KeyDirect are FDIC-insured up to the current FDIC limits. Please visit the FDIC's website (www.FDIC.gov) for more specific details on those limits.

Since KeyDirect is actually a business segment of KeyBank, it is not listed as a separate business on those sites. All information pertaining to KeyBank N.A. applies to KeyDirect, as it is a business segment of KeyBank N.A.

Key is committed to maintaining the privacy and security of personal information. Please read through our Privacy Policy to learn more about how Key collects, uses, and safeguards your information.

KeyDirect supports existing KeyDirect clients in those states in which KeyBank does not have any local branches. Customers in those 15 states must use key.com or their local branch network to do their banking. KeyDirect does business in all states EXCEPT Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington state.

Online Banking is a service that KeyDirect offers to help you manage and monitor your accounts. You can view your account activity and online statements, pay bills, get alerts, and much more to help manage your money.

Pay bills, view online statements, make transfers, set up alerts, use Budget Management, and many other features.

Your Social Security or Tax ID Number, Key ATM or Debit Card (for faster enrollment), account number, and valid email address.

You can sign up during the Online Banking enrollment or once enrolled in Online Banking, go to the Statements & Documents tab, accept the disclosure, and select "Yes, Go Paperless." It's just that simple!

Note: Some accounts are not eligible for online statements at this time.

Yes, we offer many different alerts based upon account type. Sign on to Online Banking and select "Maintain Alerts" on the Self Service tab.

There are two types of alerts in Online Banking:

Optional alerts are set up by you and will trigger an email alert when the event is reached. This alert generally occurs during a nightly process. These alerts can be added, modified, or deleted anytime.

• Scheduled bill payment reminders
• Balance alerts
• Transaction alert (set up when debit/credit amount posted)
• CD's approaching maturity
• Payment/credit transaction was processed

Bank-initiated alerts are automatically generated when specific Online Banking actions occur. You will not be able to modify or turn off these alerts. They are designed as a security feature, which will give you greater knowledge of actions taking place within your Online Banking.

• New bill payee has been added
• Online Banking transfer account was added
• Online Banking transfer account was activated
• Email address was changed via Online Banking
• Online Banking password was changed
• User ID was changed via Online Banking
• Request for an address change was made via Online Banking
• Delivery of alerts was suspended
• Phone number changed via Online Banking
• A potentially fraudulent card purchase was detected

On the Payments & Transfers tab, select "Add a Payee" and choose your payee from our list of common companies. All you need to do is enter the payee's account number and submit. If the payee is not in our list, you can add them manually by selecting the link on the "Add a Payee" page.

No, not at this time.

You can fund accounts via regular mail, wire, or ACH. IRAs must be via mail only.

For IRA/Retirement Accounts:
Retirement Operations
PO BOX 91578,
Cleveland, OH 44101

Overnight/Priority:
KeyBank Retirement Operations
4900 Tiedeman Road
OH-01-49-0313
Brooklyn, OH 44144

KeyBank Research and Adjustment
Attn: Customer Deposits
555 Patroon Creek Blvd.
NY-31-55-0105
Albany, NY 12206

For IRA/Retirement Accounts:
Retirement Operations
PO BOX 91578,
Cleveland, OH 44101

Overnight/Priority:
KeyBank Retirement Operations
4900 Tiedeman Road
OH-01-49-0313
Brooklyn, OH 44144

For All Other Accounts:
KeyBank N.A. - KeyDirect
4224 Ridge Lea Rd
Amherst, NY 14226