My balance is different from what I was anticipating.

If the funds deposited from your state are different than what you were expecting, please contact your state agency for more information. If your funds are lower on your account than expected, please log on to Key2Benefits.com or call the number on the back of your card to review your recent transactions. If you feel you were a victim of fraud or theft, please immediately call the number on the back of your card to report this incident.

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Balance Questions

If the funds deposited from your state are different than what you were expecting, please contact your state agency for more information.
If your funds are lower on your account than expected, please log on to Key2Benefits.com or call the number on the back of your card to review your recent transactions.
If you feel you were a victim of fraud or theft, please immediately call the number on the back of your card to report this incident.

The funds on your card are provided by your state agency. It’s possible that the state agency has not yet made a deposit to the prepaid card. Please contact your state agency to discuss when your card will be funded and how much you will receive.

If you believe you have been a victim of theft or fraud, please contact us immediately at the number on the back of your card to report the incident and have a new card issued.

Check Your Key2Benefits® Card Balance

Check balance online

Balance Questions

My balance is different from what I was anticipating.

I got my card, but there's no balance on it.

Check Your Key2Benefits^® Card Balance