Key2Benefits® Customer Service

Most Key2Benefits card account updates and transactions can be made by calling the self-service, automated number or speaking to one of our 24/7 customer services representatives. There are certain types of updates, however, that can only be handled by your state or government agency.

What Do You Need Help With?

Call our automated phone system at 866-295-2955 to:

  • Activate card and set PIN
  • Change PIN
  • Check balance
  • Get transaction history

 

Clients using a relay service: Dial 711, then the toll-free number on the back of your card
State of Indiana: Call 833-459-3452

Contact our 24/7 Customer Service at 866-295-2955 for:

  • Address change*
  • Replace a lost or stolen card
  • Card is not working
  • Card has been taken by an ATM
  • Request paper transaction history

 

Clients using a relay service: Dial 711, then the toll-free number on the back of your card
State of Indiana: Call 833-459-3452

Contact your state or government agency for:

  • Change payment to direct deposit to your bank account
  • Questions about payments, including issues and timing
*

This it not available for all client programs. Some cardholders will need to contact their state agencies directly.