Jasmine H.

Interview

Please describe your career path.

I started my career as a loan servicing (LSAM) intern at Key. Soon after completing my internship, I accepted a full-time position as a Surveillance Analyst. From there, I moved to a borrower-facing role as an Account Manager and eventually moved into leadership as a Surveillance Manager and then Portfolio Manager. I'm now leading the Loan Surveillance and Covenant Compliance departments.

I will say, though, there is not one set path. Someone starting as a Surveillance Analyst doesn't have to go to Account Management. There are many niches within the department and other business lines that Analyst skills translate to.

What do you like about what you do?

Every day is different, and the work is challenging. Loan agreements are complex, and there are always new problems to solve.

Tell me about a day in the life of a Surveillance Analyst.

The work analysts do is partially individual but also collaborative. They have emails, reports they run, and deadlines to meet. There is no micromanaging. Individuals can tailor their work to their personal needs. Whether a morning person or not, they plan their day and tackle work in a way that is optimized for them. While they do have their portfolio to manage, a lot of the deadlines are team focused. If one person falls behind, we all fall behind. So, the team is really motivated to help each other and pitch in to meet deadlines.

What type of employee thrives in loan surveillance work?

Someone with an analytical mindset and strong attention to detail can also see the bigger picture—an analyst needs to know what they are doing, why they are doing it, what it means, and who it impacts.

Collaboration is also critical to our success. We work across departments, talk through a problem and design solutions, and partner to understand the broader group impacts of our decisions.

How would you describe the culture at Key?

Key's culture is one of a kind. Culture is important because we spend more time with coworkers than many others in our lives. I have such a great group of coworkers around me. The people are central to Key's culture. The work is essential, but our environment encourages us to consider the individuals doing the work. My colleagues and boss care about what I do outside of work and that I'm developing as a whole person. Getting to know people you may not otherwise have ever met is interesting.

What has enabled your career development?

Employees have a good amount of power over their career trajectory. Go-getters who are engaged and making things happen always find success at Key. Every manager I've had at Key has recognized my desire for growth and learning. When I'm reaching my potential in a role, they put something new before me to tackle. I've worked hard, but leadership that values and invests in my professional growth has also been significant.