Consumer Security

Account Alerts

Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.

Information about Merchant Data Breaches

Your security and privacy are our highest priorities. Here you’ll find answers to your questions on how we safeguard your banking information, keep your data protected, and what you can do to help.

Robust Security for Your Online Account

We know how important it is to provide you with an online banking system you can trust. We are proud to employ and regularly update the most robust security measures available today for your online account protection.

Report Your Card Lost or Stolen Quickly and Securely

Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.

Consumer Fraud Prevention

Here’s what you need to know to protect yourself or your business.

How to Avoid Common Scams

Scammers are a constant threat to your financial security. Follow these tips on how to defend yourself against credit repair, romance, and Remote Administration Tool (RAT) scams.

How to Prevent Account Takeover Fraud

Scammers have ways to steal your identity and gain control of your personal accounts online. Follow these tips on how to spot and prevent account takeover fraud.

How and Why to Avoid Malware

Malware scams are on the rise, and the software has become increasingly difficult to detect — for individual computer users and even businesses. Fortunately, there are useful, proactive ways you can protect your information from malware.

Protect Yourself From Payment Fraudsters

KeyBank always wants banking to be as easy as possible for our customers. After all, enabling consumers’ easy access to their accounts from any location, at any time, is one of the great technological advances of the modern era. However, this convenience has also opened up new ways of committing payment fraud.

Report Identity Theft

Contact KeyBank immediately if you think may be a victim of identity theft.

Simple Steps to Stronger Wireless Security

At home, you protect your family with locks, lights, and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system — and take steps to keep it secure.

Phishing FAQs

It’s no coincidence that phishing sounds a lot like fishing. Don’t take the bait if something seems off or too good to be true. Be suspicious. Think before you act. And follow some best practices.

Top Tips to Reduce Identity Theft

You can reduce the chances that you’ll become a victim of identity theft. In fact, we all have the power to help reduce identity theft and payment fraud in this country. KeyBank has employed the most rigorous, technologically advanced tactics to keep your account information safe. You too can play a big part in thwarting information criminals by staying organized and looking for telltale signs that something is not right with your accounts.

Identity Theft

Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.

Credit Freezes

Learn more about the benefits of freezing your credit, and how and when you might what to use this free service.