Hiring FAQs

We offer career opportunities in our 1,100+ branches and regional offices in 15 states. Please visit Get to Know Key to view a map of our footprint.

Lack of financial services experience is not a barrier for many of our roles. We have a variety of positions that require a range of experiences. 

We pride ourselves on being a people-first company. We support our employees and the communities where they live. We are a highly collaborative and inclusive workforce made up of performance-driven individuals, consistently rewarded for their results.

Career growth within Key is encouraged by our leadership and supported through mentoring, networking groups, career planning tools and a robust training program.

Relocation assistance may be available, depending on the unique circumstances of the role and the business needs.

Key offers a variety of work arrangements based on the needs of the position. Some positions are conducive to fully remote work, while many others require part- or full-time presence in the office.

Key has a variety of channels for mentoring, both formal and informal, to help you grow your career, including the MentorMe@Key program. Visit our Career Development page to hear one of our leaders discuss what this means for our employees.

Key is committed to its communities and to supporting our employees’ efforts to give back. Our annual Neighbors Make a Difference Day gives all employees an opportunity to volunteer their time, and the Key Foundation offers generous grants and sponsorships that improve our communities.

Key employees volunteer their time and talents to various efforts throughout the year and across the country. Every year we host Neighbors Make a Difference Day where thousands of volunteer employees spend an afternoon helping local organizations in their community. We also have an employee matching gift program and community leadership gift programs to encourage philanthropy and community leadership.

The best way to apply to opportunities at Key is to search job openings on this site, click "Apply" and complete the application that follows.

Current Key employees should apply through the internal site via Workday. On the Workday home page select "Menu" then "Jobs Hub".

Yes, we encourage you to explore our career areas and apply to positions for which you are most qualified.

You don’t have to submit a resumé, but you are encouraged to do so for your benefit. Uploading a resumé makes the application process easier because our application system parses the information so you don’t have to fill it out manually on the application. Also, a resumé can help our recruiters get a better understanding of your experience and qualifications.

To be considered an official applicant at Key, you do need to complete our online employment application. We have designed our application to be as simple and user-friendly as possible. It shouldn’t take more than 15 minutes to complete.

If you are qualified based on your education, experience, skills and interests you may receive an email from the recruiter following up with next steps in the application process. After submitting your application, please be sure to check your email regularly. We send updates regarding your application status and next steps via email.

The interview process will vary by role. Typically, the interview process will be a series of interviews, which could be conducted by phone, video conferencing or in person. Final interviews are conducted in-person at one of our office locations. Interviewers range from the hiring manager to recruiter or line of business representative.

If you forgot your password, click the "Forgot your password?" link and enter either the email address you registered with or your username. A password recovery email will then be sent to that address. If you did not enter a contact email address for your profile, you can answer the security question you selected and reset your password in that screen.

If you are having technical difficulties with the application, please email Applicant_Issues@keybank.com for assistance.

A virtual interview is essentially a video or phone conference. You will connect with us through a virtual (Zoom) conference link that will be provided in your emailed interview invitation. This is still a formal interview that you are simply doing from the comfort of your own home via a laptop or mobile device.

View our tips for a successful virtual video interview.

It really isn’t. You can still think of this as a formal interview. The only difference is the virtual conference technology we are using to connect and meet. Don’t let the technology prevent you from being yourself. We are in this together and, as always, are working to facilitate great conversations with our candidates.

You’ll need a strong internet connection and a computer, laptop or mobile device. If you are invited to a video interview you will need to have a camera on your device. If you have concerns about your ability to participate due to technology issues, please notify your recruiter or recruiting specialist as soon as possible.

Notify your recruiter/recruiting specialist. They can provide additional options for connecting virtually with our team members. Please remember that all smartphones and tablets have built-in cameras that can be used to connect via video conference.

Individuals with disabilities who are unable or limited in their ability to participate in virtual interviews may request reasonable accommodations by email.

Typically, virtual interviews are easy to set up and conduct. If you are having technical issues, try to connect a couple of times. Sometimes a simple re-boot is all that is needed. If you continue to have issues, please reach out to the recruiter or recruiting specialist about what is happening.

Our recruiters and recruiting specialists are working to optimize this experience for you. If at any point you have questions or concerns, please reach out to them. They are here to help.

We strongly encourage veterans to apply. Management and leadership experience gained through military service is always considered along with other relevant job qualifications.

Position requirements vary widely, but not all our roles require a college degree.

The best way to apply to opportunities at Key is to search job openings on this site, click "Apply" and complete the application that follows.

There is no strict deadline; however, it is strongly recommended that you apply by October for fall campus recruiting.

If you are qualified based on your education, experience, skills and interests, you may receive an email from the recruiter following up with next steps in the application process. After submitting your application, please be sure to check your email regularly. We send updates regarding your application status and next steps via email.

Key does engage in unpaid internships on a case-by-case basis, but most of our internship positions are paid.

The interview process will vary by role. Typically, there will be a series of interviews, which could be conducted by phone, video conferencing or in person. Final interviews are conducted on-site at one of our Key office locations. Interviewers range from the hiring manager to recruiter or line of business representative.

A super interview day is considered a final-round interview for students going through campus recruiting with Key. This is an opportunity for final-round candidates to meet with leaders, program managers and recruiters. Many super interview days consist of multiple rounds of interviewing, but some might also include a case study, a technical interview or a group activity as part of the day. There will likely be multiple candidates interviewing at the same time, and some campus programs might host a dinner or networking event the night before as well. Your recruiter will notify you if you are selected to attend a super interview day. Please ask your recruiter for more details about what the day will entail.

To prepare for an upcoming interview, you should spend time researching the company and the role you are pursuing. You should ensure you understand the business need for the role and be able to convey your interest. Be prepared to discuss your background as directed by your resumé. Additionally, reach out to professionals you have met at Key to ask questions about the role and the expectations of our interns.

We begin intern recruiting in mid- to late August and are on campus through the fall. From there, interviews are typically held toward the end of September through early December. The length of time can vary based on the line of business.

No, we accept resumés from all campuses, but we have a strong campus footprint at select universities. If Key does not attend your school's career fair, we still recruit on your campus and invite you to apply to our internship programs. If you are wondering if Key actively visits your school, please reach out to your career center on campus.

Key summer internships are 10-12 weeks (depending on the program), beginning in June and ending in August. Most of our internships are located at our headquarters in Cleveland, Ohio. A smaller percentage of internships are in our satellite offices and branches in New York, San Francisco, Seattle, Portland, Atlanta, Chicago, Houston, Kansas City, etc. The location of the internship is dependent on the line of business representation in the office.

No, Key does not provide housing for interns. However, we can recommend locations for interns to rent. We do provide relocation assistance for full-time analysts. This will vary by role and location. Please ask the recruiter for additional details.

Key does not sponsor employment visas for internship positions.

It is possible to get course credit for your internship if it meets certain requirements, so please contact your program manager or recruiter if you need to discuss this further.

Yes. Key hires interns from all backgrounds and majors beyond finance. Our internship opportunities are open to students of all majors.

Yes, after successful completion and strong performance of a Key summer internship, you may be offered a full-time role to join Key following graduation.

If you are interning as a sophomore, you may have the opportunity to intern again in the same or a different department. If you are interning as a junior you may be able to come back as an intern or an analyst in the same or different department. As part of the program, interns are given the chance to learn about and meet with managers from lines of business outside of their current program. In some instances, interns are able to interview for other programs during their internship either for a second internship or for full-time analyst placements. In other cases, interns may be invited to interview for second internships/full-time analyst placements as part of the fall recruiting cycle.

A reasonable accommodation is a modification or adjustment of a process or procedure, a job, or of the work environment that’s made in order to assist a candidate in applying for and being considered for a job opening, or for an employee to perform the essential functions of his or her job. Some examples of reasonable accommodations within the employment application and selection process include providing an alternative means to apply or providing an interpreter during an in-person interview.

If you are a qualified individual with a disability or a disabled veteran who is unable or limited in your ability to apply on this site or to complete Key’s employment selection process, you may request a reasonable accommodation by email. You may also express your need for an accommodation informally, in conversation or email, to your recruiter.

If you are a candidate who has accepted an offer of employment with Key and need to request an accommodation before your first day at Key, you may express your need for an accommodation informally via conversation or email to your recruiter, or, formally through email to Key’s Human Resources Compliance team. When completing the accommodations request process for employment, you will be asked to provide medical information to support the request. Supporting medical information will be kept confidential with access strictly limited to the Clinical Consultant in Key’s Human Resources department. Once medical information has been provided, Key’s Clinical Consultant will contact you for next steps.

The process for requesting a religious accommodation would be the same. You may request a formal reasonable religious accommodation by email, or you may also express your need for an accommodation informally, via conversation or email, to your recruiter.