Maura M.

Interview

What made you join KeyBank? What makes you stay?

At the time, I really was not looking to make a change. Joining Key was actually a very difficult decision for me but with great confidence I can say that it was the best decision I’ve made. I was introduced to the position by a friend who had a lot of confidence in me and I continue to see that same passion from everyone I encounter since working here. There is a great support system here. My co-workers truly want me to succeed.

What do you enjoy about the work you do?

The best part about my job is developing relationships with my clients and helping them for the better. There is nothing more rewarding than having someone show true appreciation for what you did for them. I view what I do and can provide for people as a necessity so to me it’s not a big deal. I sometimes forget how big of an impact banking can have on someone’s life until the moments where clients are hugging me in thanks or shedding tears of joy. Those moments are why I love my job.

What are your thoughts on Key’s focus on client centricity?

I think it’s the heart of what we do. A business cannot succeed without customers and the only way to keep your customers is to keep them happy and we do that by providing them with an experience unlike any other.

I personally implement this approach by creating a lasting impression on every single individual I sit in front of whether service related or some big private bank deal. I communicate in a way that provides transparency. If I say I am going to follow up with someone on a specific day, I make sure they hear from me on that exact day. If there is an issue, I make sure they know I am going to do whatever it takes to find a solution. I could go on but the point I make is that every single client that walks in the door receives the same treatment from me and that’s why I can confidently say I can create that experience clients are looking for.