Navardo B.

Interview

How is working for Key different than what you expected?

I never imagined I’d work in banking. I was planning to go into medical device sales. I’m a good communicator and thought sales would be a good fit for me. A friend of mine encouraged me to consider Key. I thought banking would be super corporate and uptight, but I have a really fun group to work with in Loan Servicing. We work hard, but we have so much fun with the work. Everyone trusts each other, and our managers are approachable. I never feel like I’m walking on eggshells.

What do you like about your work?

I like communicating with our internal teams and borrowers to solve for their needs. I love being able to collaborate with knowledgeable senior team members. It’s rewarding to see a borrower walk away satisfied with my service.

How would you describe Key’s culture?

Culture is what drew me to Key. Key is diverse, and everyone is friendly and working towards shared goals—it’s not cliquey or competitive. I know several people who worked for Key, left, then came back for the culture. I love being able to laugh with a senior manager.

Have you seen your career grow at Key?

I was promoted from Analyst to Account Manager within eight months. My work requires a lot of knowledge, so it takes time to develop the expertise I need to continue my growth, but management is incredibly supportive and transparent with me on where I stand now and what I need to get to the next level. I work on the mortgage-backed securities team, and I’m excited to be continuously learning more about real estate.

What type of employee thrives in Loan Servicing & Asset Management (LSAM)?

Someone who is eager to learn but is also patient about digging in and researching details. This work is detailed. We are given instructions, but our success is dependent on our ability to take things a step further through our own analytical thinking. Reaching out to others and researching issues is critical. It’s also important to be organized. We track a high volume of correspondence and documentation from borrowers and it’s important to not lose track of important details.