California Privacy Rights Act Information Request Form

Data Access Requests

Pursuant to the California Privacy Rights Act, California residents may request that a business that collects a consumer’s personal information disclose to that consumer certain information including the categories and specific pieces of personal information the business has collected.

California residents wishing to make such a request of Key may do so by completing the web form below. You will receive a response within 45 days of your request via the method selected below.

Please note that certain types of information are exempt from coverage of the Act, including, but not limited to, information pertaining to:

  • Individuals who are not residents of California;
  • Customers and consumers of Key as defined by the Gramm-Leach-Bliley Act (i.e. individuals who obtain a product or service from Key for personal, family or household purposes);
  • Protected health information collected by a covered entity or business associate as defined by Health Insurance Portability and Accountability Act (HIPAA).

** NOTE: Key does not sell consumer personal information as defined by the Act. **

Deletion Requests

You may use this form to request that Key delete personal information we have collected from you. Please note, however, that there are many instances in which Key is required to maintain, or otherwise is not required to delete, your personal information. For example, Key is not required to delete your information if it is being used:

  • To complete a transaction or provide a good or service requested by you;
  • To detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity;
  • To enable solely internal uses based on your relationship with us, such as a Do Not Solicit request;
  • To comply with a legal obligation, such as federal recordkeeping requirements;
  • Internally, in a lawful manner that is compatible with the context in which you provided the information (Cal. Civ. Code 1798.105).

Correction Requests

Please do not use the form below to make a correction request. KeyBank offers multiple ways to correct inaccurate personal information:

  • As a KeyBank customer, you have the capability to immediately correct inaccurate information by logging in to your online banking account at key.com
  • By calling 1-800-539-2968
  • By visiting a local branch
  • As a current Key employee, you have the capability to change your personal information in Workday. If you are a former employee, contact the Employee Service Center at 1-888-539-7247.

* Indicates required field.

Delivery Method

By clicking “Submit” you attest under penalty of perjury that the information provided is accurate, that you are the consumer whose personal information is the subject of this request, and that you are a California resident. If you have selected to submit a deletion request, by clicking “Submit,” you also confirm this selection.