KeyBank Credit Inquiries
Get all the information you need to quickly and easily submit your commercial or consumer credit inquiries.
Commercial Clients
Year-End Audits
If preferred, you may submit your requests by a certified public accountant or the third party, Thomson Reuters. We cannot process IRS audits. Our turnaround time for year-end audits is seven business days.
- Fax: 216-370-9077
- Email: credit_inquiry_audit_confirmations@keybank.com
Business to Business Letters
Required for new vendor relationships, business to business letter requests have a turnaround time of two business days. If preferred, you may submit your requests by the third party, Thomson Reuters.
Send to:
- Fax: 216-370-9029
- Email: national_credit_inquiry@keybank.com
Consumer Clients
Social Services Agencies
Our turnaround time for verification of complete client relationships by social services agencies is 10 business days.
Send to:
- Fax: 216-370-9316
- Email: credit_inquiry_social_services@keybank.com
Dates of Death
Requests for verification of a complete client relationship as of their date of death can be sent from an attorney or estate executor, and our turnaround time is 10 business days. We are not authorized to close accounts or perform account maintenance.
Send to:
- Fax: 216-370-9044
- Email: credit_inquiry_dod@keybank.com
Housing Verifications
For verification of a client’s deposit relationship for applications for government housing assistance, or other housing or rental agreements, our turnaround time is five business days.
Send to:
- Fax: 216-370-9084
- Email: credit_inquiry_vod-vol@keybank.com
Specialty Letters
For specialty letters pertaining to adoption, immigration, traveling abroad, or bar association membership, our turnaround time is two business days.
Send to:
- Fax: 216-370-9029
- Email: national_credit_inquiry@keybank.com
Verifications of Deposits (VOD) and Verifications of Loans (VOL)
Requests for VOD and VOL for mortgage and lending institutions must be mailed along with a $15.00 processing fee. Checks should be made payable to KeyBank National Association. In your request, indicate whether you prefer to receive response via fax or email.
Send to:
- KeyBank National Association
Credit Inquiry Deposit
4910 Tiedeman Rd.
OH-01-51-0577
Brooklyn, OH 44114
Contact Us
If you have any questions, contact us at 216-813-7979, Monday — Friday, 7:30 a.m. — 4:00 p.m. ET. Dial 711 for TTY/TRS.