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For Online Banking questions or specific inquiries about your account, sign on and select Support > Contact Us at the top of the page.
General Inquiries |
Personal & Business Banking |
Security |
General Inquiries |
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Frequently Asked Questions
If you do not know your user ID or password, please select the “forgot” link next to the related field and follow the steps. If you cannot successfully reset your password or retrieve your user name or you continue to be locked out for other reasons, call customer service at 1-800-539-1539 in order to regain access to Online Banking. Dial 711 for TTY/TRS.
You can find the transit/ABA routing number in the lower left corner of your checks or from the list of routing numbers by state.
If you notice an unauthorized purchase on your account, report it by calling 1-800-KEY2YOU® (1-800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you. Dial 711 for TTY/TRS.
You have several options for ordering checks. If ordering checks for the first time, call 800-355-8123. In Online Banking click on the My Online Banking tab, then Order Checks.
Public notary services are available to existing KeyBank clients. Call your local branch to see if a notary is available at that location and time.