Identifying Legitimate KeyBank Text Messages

From time to time, KeyBank may send you text messages about your account, such as activity alerts or one-time passcodes to verify your identity. These messages may come from a five- or six-digit number, known as a short code, which can be added to your contacts.

Confirming our short codes not only helps you verify that a text is legitimately from KeyBank, it also lets you know up front what type of message it is.

KeyBank Short Codes

Here’s a list of the short codes we use at KeyBank. Keep in mind that you must be enrolled in account alerts to receive alert text messages, except for authentication texts containing one-time passcodes.

Code	Type of Security Alert	Description
32858	Security authentication codes	Sends secure, one-time passcodes to verify your identity when you sign on to online banking or other KeyBank services.
32471	Account set-up and service messages	Sends messages and reminders to help you fund accounts, activate cards, download the mobile app, and get the most from your account features and benefits. Also sends alerts notifying current leasing clients about your upcoming lease expiration date and options.
70378	Online banking account alerts	Sends alerts to those enrolled in online banking about your personal or business accounts. Notifies of account activity, such as transactions and payments, and online banking user profile changes such as updates to password, email address, or phone number.
65076	Debit card activity confirmation	Sends a confirmation request to verify that you authorized a specific transaction on your debit card.
72678	Credit card activity confirmation	Sends a confirmation request to verify that you authorized a specific transaction on your KeyBank credit card.
59843	KeyNavigator account alerts	Sends alerts to business clients who use KeyNavigator. May notify of account activity like ACH transactions, deposit account transactions, stop payments, and of online user profile updates, such as changes to passwords, email addresses, or phone numbers.
22654	Delinquent alerts	Sends alerts to those who are past due on loan or line of credit payments. Also sends confirmation texts if you opt in to receive delinquent alerts.
43913	Laurel Road^®account messages	Sends account servicing notifications and updates to clients of Laurel Road, a brand of KeyBank N.A.

KeyBank mortgage applicants may receive texts from full phone numbers.

If you apply for a KeyBank mortgage, we may text you reminders and updates during the application process.

What to do if you receive a suspicious text message.

If you receive a text message claiming to be from KeyBank but it does not match a short code above, always refrain from providing sensitive information. Instead, verify all requests by contacting a known KeyBank resource: