Privacy & Security

State-of-the-art security to help protect our clients.

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology and training to keep the information you entrust to us safe, protected, and secure.

Current Security Alert

A new scam is increasingly being used by fraudsters. We’re here to help you avoid being a victim and keep your accounts safe.

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How We Protect Your Information

Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.

If KeyBank ever initiates a call or text to you, we will not ask for your log-in credentials, passwords, PIN, or one-time passcode. We’ll also never ask you to send money to yourself via any electronic method such as Zelle, account transfers, or wire payments.

To safeguard your information, we also use:

  • Industry-leading cybersecurity tools, practices and technology
  • Multifactor identification practices that protect clients’ identities
  • Our Cyber Defense Center, which tracks the latest threats
  • Our Fraud Prevention Services group, which actively monitors client accounts for suspicious activity

If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124.
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056. Dial 711 for TTY/TRS.

If You Believe You’ve Received a Suspicious Email

  • Forward the email to reportphish@keybank.com (do not change or retype the subject line).
  • Do not open any attachments or click on any links.
  • If you opened attachments or clicked on any links, call Online Banking Support at 1-800-539-1539.

Consumer Security

KeyBank prioritizes protecting account and identity information using account alerts, advanced data protection, strong encryption, and tough sign-on requirements so KeyBank clients can bank with confidence.

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Business Security

No matter the size of your business, from sole proprietorship to multinational corporation, KeyBank takes the same care to protect your accounts, information, and customers from fraud, theft, and cyberattack. We offer multiple ways to protect your data and the sensitive information associated with it.

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Security Alerts

Security alerts increase awareness of fraudulent activities you may encounter and equip you with the knowledge needed to help protect your accounts.

View the latest alerts

Privacy

Your privacy is of the utmost importance to us. KeyBank has implemented strict procedures and processes to ensure your information remains private.

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Responsible Disclosure Program

If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to KeyBank, Cain Brothers, KeyBanc Capital Markets, or Laurel Road ("KeyBank"), please submit a report to our Responsible Disclosure Program at HackerOne.