Report Fraud Online
Easily make and track fraud claims in online banking.
If you suspect fraud on a KeyBank account, let us know. You can easily and securely make a report anytime in online banking. With a few questions, we’ll either complete your claim online or request that you contact a fraud specialist. Either way, you’ll have everything you need to report and follow up on your claim.
Benefits of Online Fraud Reporting
When you make your claim in online banking, we walk you through a few questions, determine how to help you as quickly as possible, and keep you updated along the way.
We immediately create your case and start any time-sensitive actions.
We categorize your claim, determine next steps, and provide details you may need to secure your account or complete documentation.
You’ll have an opportunity to schedule an appointment for any assistance you may want from your local branch.
Sign on to online banking anytime to track activities on your current and past claims.
How to Submit and Track Claims in Online Banking
With your secure sign-on, we can confirm your identity right away.
Choose Security Center from the main menu, then select Fraud and Disputes.
Check the status of claims you’ve already submitted or start a new claim.
