Report Fraud Online
Easily make and track fraud claims in online banking.
If you suspect fraud on a KeyBank account, let us know. You can easily and securely make a report anytime in online banking. With a few questions, we’ll either complete your claim online or request that you contact a fraud specialist. Either way, you’ll have everything you need to report and follow up on your claim.
Benefits of Online Fraud Reporting
When you make your claim in online banking, we walk you through a few questions, determine how to help you as quickly as possible, and keep you updated along the way.
We immediately create your case and start any time-sensitive actions.
We categorize your claim, determine next steps, and provide details you may need to secure your account or complete documentation.
You’ll have an opportunity to schedule an appointment for any assistance you may want from your local branch.
Sign on to online banking anytime to track activities on your current and past claims.
How to Submit and Track Claims in Online Banking
With your secure sign-on, we can confirm your identity right away.
Choose Security Center from the main menu, then select Fraud and Disputes.
Check the status of claims you’ve already submitted or start a new claim.
Frequently asked questions about using online banking to report fraud.
You can open claims for fraud or suspicious activity in online banking. Depending on the details of the situation, you maybe given a number to call to complete your claim with the help of a fraud expert.
Suspicious activities include:
- Individual transactions
These might be debit, credit card, check, Zelle, or ATM transactions. - Accounts and transfers
Including wire transfers or electronic funds transfers (known as ACH) such as direct deposits or bill payments, or fraud involving your Bill Pay or line of credit. - Potential identity theft
For example, if you suspect your account has been hacked, someone is trying to take over your account, or if an account you didn’t open is listed in your online banking.
We have additional resources available by phone for reporting fraud of different types. And, we have a dedicated email inbox where you can forward suspicious emails.
Suspected fraud and lost or stolen debit and credit cards
Client Service
1-800-KEY2YOU® (539-2968)
Dial 711 for TTY/TRS
Confirmed fraud and identity theft
KeyBank Fraud Hotline 1-800-433-0124
Suspicious emails and texts
- Forward the email, without changing the subject line, to reportphish@keybank.com.
- If you clicked a link or opened an attachment, contact Online Banking Support at 1-800-539-1539