Healthcare IT Today: Payment is important

June 2023

John Lynn: Hey everyone. I'm John Lynn, the founder and chief editor at Healthcare IT Today. We're here at the ViVE 2023 conference, and our guest is James Monroe. He's senior payments advisor at KeyBank. Welcome, James.

James Monroe: Yes, thank you for having me. It's good to be here.

John Lynn: So talk to us about how KeyBank helps your healthcare customers.

James Monroe: Yeah, well, in similar fashion to what the keynote talked about today, the CEO of Phillips, in terms of healthcare being very disparate and still being very siloed across a number of segments of healthcare, KeyBank has actually worked very hard to not only utilize its prowess as a bank, but then also bringing together the FinTech aspect of things to consolidate, bring integration, automation to a number of areas for hospitals, health systems and health tech companies.

John Lynn: We all want streamlined and easy. We've had enough complicated. That's great. So what are some examples of the financial solutions that you partner with in healthcare?

James Monroe: Yeah, absolutely. So for provider-based organizations, it could be a number of solutions from real estate to financial operations, core treasury, cash management, and even revenue cycle management solutions. And then specifically in the health tech space, we've really built out our embedded banking solution and environment, which is partially powered by XUP Payments, a brand of KeyBank that was acquired last year. And so again, really bringing together all of those aspects that can bring an enormous amount of consolidation for healthcare organizations.

John Lynn: That's awesome. Well, payments have become essential for healthcare organizations to survive, so that's awesome. Where can people go to learn more about KeyBank?

James Monroe: They can simply go to key.com/healthcare.

John Lynn: Awesome. Thanks, James. And thanks everyone for watching and listening. Be sure to check us out at healthcareittoday.com.

At the ViVE2023 conference, Healthcare IT Today1 spoke with various companies offering digital solutions across the healthcare industry. Check out their interview with KeyBank’s James Monroe about how embedded banking is being integrated into the core systems of health tech companies, now more than ever. With the right integration, embedded banking may help healthcare companies provide more comprehensive offerings with greater value to their clients.

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