Keeping your business accounts and information secure is a top priority. Here, you’ll find the latest information, security tools, tips and reports on fraud trends to help you safeguard your business.
Latest Resources
Deepfakes
Protecting your business when you can’t trust what you see and hear.
Short Codes
Confirm that a text is from KeyBank by checking our list of short codes.
Common Fraud and Scams That Target Businesses
Business email compromise
Avoid cyberattacks that can cause businesses significant financial and reputational damage.
Corporate account takeover
Protect your business accounts from being controlled by criminals.
Malware
Teach employees to recognize and avoid traps that can expose your business to malware.
Mobile Device Security
Safeguard sensitive information on mobile devices to protect your business.
Ransomware
Defend your business from severe cyberattacks on critical data.
Smishing
Get details on protecting your business against text fraud.
Spoofing
Learn how criminals use sophisticated deceptions to manipulate businesses.
Popular Business Solutions for Fraud Protection
Positive Pay.
Available in KeyNavigator, PositivePay strengthens fraud detection by comparing checks presented for payment against check details you provide. Learn more.
ACH Direct
As the ACH administrator for your business, you can make immediate profile changes to your users In Key Navigator, ensuring up-to-date access is maintained for your organization’s security. Learn more.
Fraud Prevention Resources for Businesses
Download Informational Flyers
Share these flyers with your employees to help them learn more about scams so they have the information they need to help protect your business from fraud.
Business Fraud Trends and Prevention PDF
Business Email Compromise PDF
Know How KeyBank Verifies Identity
- What to expect when you contact KeyBank.
We may verify your identity using various questions or pieces of information that you provided for your business when you opened your account. - What to do if you’re unexpectedly contacted.
KeyBank will not call, email, or text you and ask for your username, password, or other personal identifying information. If you receive such contact, be cautious and end the communication. Make sure not to dial any numbers or click any links or attachments that may be provided by the caller or in a message.
- How to verify suspicious requests.
To confirm whether an unexpected call or message has a legitimate purpose, contact KeyBank directly using a known resource, such as 1-888-KEY4BIZ (TTY/TRS users dial 711), contact your Relationship Manager, or visit a local branch. To check whether a text message is actually from KeyBank, confirm that the number it came from is one of our key.com/shortcodes.
Reporting Fraud
Contact us immediately in cases of fraud, loss, and theft.
Content provided for informational and educational purposes only and is in no way to be construed as financial, investment, or legal advice. We cannot and do not guarantee their applicability or accuracy in regards to your individual circumstances. All examples are hypothetical and are for illustrative purposes. We encourage you to seek personalized advice from qualified professionals regarding all personal financial issues.