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Financial Relief for Personal Hardship

Helping employees with unexpected events.

Key's Hardship Relief Fund provides financial assistance for employees faced with unexpected life events.

Overview

Eligible employees* can receive financial assistance from the Hardship Relief Fund when they meet all three requirements below:

  1. Experience either a qualified disaster or emergency hardship event
  2. Demonstrate financial need directly in consequence of the event to pay for basic necessities
  3. Complete a formal application and submit appropriate documentation as requested

Employees may apply to the Fund once for each qualifying event and may receive up to $3,000 in total assistance in a rolling 12-month period.

Through the Hardship Relief Fund, employees may receive financial assistance with basic needs related to food, housing, utilities and transportation that are the immediate and direct result of a qualifying event.

Additional Hardship Relief Options

Key also offers the following options for hardship assistance.

401(k) Hardship Withdrawal
For questions regarding a hardship distribution from the 401(k) plan, please call Fidelity Retirement and Stock Plan Services at 1-866-402-7128.

Life Insurance Accelerated Death Benefit
For questions regarding the Life Insurance Accelerated Death Benefit, please contact KeyBank Employee Services at 1-888-KEYS2HR (1-888-539-7247).

*

Based on their most recent hire date

The information provided above is intended to be a summary of Key’s benefit programs. For any inconsistency between this summary and the applicable plan document or policy, the plan document or policy will always prevail. Key reserves the right to amend, modify or terminate the plan or policy at any time and for any reason.

Key is an Equal Opportunity and Affirmative Action Employer.