Mobile Banking FAQs

The KeyNavigator Mobile URL (m.key.com/keynavigator) is a URL available to all web-enabled mobile devices via web browser. The KeyNavigator Mobile URL provides a convenient and secure way to approve payments, decision positive pay items, and view account information.

The KeyNavigator Mobile Deposit App is available in the iTunes^® and Google Play^® app stores. The app enables you to deposit checks into your business and commercial checking accounts via your mobile device.

KeyNavigator Mobile Deposit has been developed with the business user in mind. Important features that set KeyNavigator Mobile Deposit apart from consumer mobile deposit solutions include:

• Single- or limited-batch deposit capabilities 
• Deposit level memo field information capture
• An approval process that allows for separation of duties and provides an additional layer of security
• Access to reporting on Key Capture, our commercial desktop remote deposit solution

Yes. Currently, KeyNavigator Mobile only has deposit and deposit review capabilities, meaning that a compromised phone could only be used to make deposits (i.e., money cannot be moved outside of the bank with the app).

Additionally, many of the security features available for the KeyNavigator Mobile optimized URL are also available on the KeyNavigator Mobile Deposit App:

• A login and password are required to sign on to KeyNavigator Mobile. Your password is not stored on the mobile device. This means if you lose your phone and you are not logged into an active session, your information within the KeyNavigator Mobile app will remain uncompromised.
  • If you are logged in when you lose your phone, there are several features built into KeyNavigator Mobile Deposit that can help mitigate potential exposure:
    • Account numbers are masked so only a partial account number is visible.
    • Active users (who have accessed KeyNavigator in the past 90 days) will be logged off after four (4) hours of inactivity.
    • Inactive users (who have not accessed KeyNavigator in the past 90 days) will be logged off after 20 minutes of inactivity.
    • For additional assistance, contact 800-539-9039 (dial 711 for TTY/TRS) and our support team can remove a user's mobile access once we are notified that a phone has been lost.

Contact your Relationship Manager or Payments Advisor.

You will use your KeyNavigator user ID and password.

There are two operating systems that support KeyNavigator Mobile:

• For iPhone^® – IOS^® 12.0 or higher including iPhone^® and iPad^®
• For Android^® phones – Android^® OS 8.0 and higher

To determine the operating system version your mobile device is currently using, refer to the following:

• For Android – Settings > About phone > scroll to line that says Android Version
• For iPhone – Settings > General > About > Version

No, you can enroll and use only KeyNavigator Mobile if you choose. Talk with your Relationship Manager or Payments Advisor for more information.

Checks that can be deposited into the KeyNavigator Mobile app include:

• Checks payable in U.S. dollars drawn on U.S. bank accounts
• Personal, business, bank, and government checks
• Your deposit can also be either a single check or multiple checks

If you use virtual endorsement, you must also write “For KeyBank Mobile Deposit Only” on the back of the check.