Credit Card and Lines of Credit Payment Assistance
If you’re experiencing difficulty paying your KeyBank credit card or personal line of credit, we may be able to offer you assistance. Depending on your situation, you may be eligible for a reage or long-term hardship plan. Contact us to evaluate your options and find the program that’s the best fit for your needs.
Request Assistance
Call us to get started. Make sure to have your monthly income, household expenses and an explanation of your hardship, so we can better understand your needs and how we can help.
Contact us
Dial 711 for TTY/TRS
Monday – Thursday, 8:00 a.m. – 7:00 p.m. ET
Friday, 8:00 a.m. – 5:00 p.m. ET
Translation services available.
Frequently Asked Questions
A reage program may be available for credit cards or personal lines of credit. With the successful remittance of approved repayment amounts, as well as meeting other specific conditions, a delinquent account may be returned to a current status without immediately collecting the total amount past due. As a result, the account will no longer be considered delinquent. If you are past due on your payments and are able to make your regular payments going forward, you may be eligible for this option.
A long-term hardship plan may be available for credit cards or personal lines of credit. If you are unable to afford your current monthly minimum payment or are past due on your payments but could pay a reduced amount each month, a long-term hardship plan may be right for you.
