Student Loan Payment Assistance
If you’re experiencing difficulty paying your KeyBank student loan, we may be able to offer you assistance. Please contact us to discuss your options. You may be eligible for a forbearance or extension to help get you back on track.
Request Assistance
Call us to get started. Make sure to have your monthly income, household expenses, and an explanation of your hardship, so we can better understand your needs and how we can help.
Contact us
Dial 711 for TTY/TRS
Monday – Thursday, 8:00 a.m. – 7:00 p.m. ET
Friday, 8:00 a.m. – 5:00 p.m. ET
Translation services available.
Frequently Asked Questions
If you are experiencing temporary financial hardship, you may be eligible for an extension. An extension may be available for student loans. An extension is an agreement to pause a number of your loan payments for a period of time and add those payments to the back end of your loan, extending the length of your loan term. To be considered for an extension, you must be able to show that you can make future payments.
A forbearance may be available for student loans. A forbearance is an agreement to temporarily pause or reduce your loan payments to allow time to get your finances back on track in order to pay off the past-due amounts.
The paused payments are not forgiven and need to be repaid at the end of the forbearance. If you cannot make the full payments owed and resume your regular payment, please contact us at 1-866-425-3449 (dial 711 for TTY/TRS), so we can review your circumstances and see if you qualify for additional assistance.
