Personal Loan Payment Assistance
If you’re experiencing difficulty paying your KeyBank personal loan, we may be able to offer you assistance. Depending on your situation, you may be eligible for an extension or long-term hardship plan. Contact us to evaluate your options and find the program that’s the best fit for your needs.
Request Assistance
Call us to get started. Make sure to have your monthly income, household expenses, and an explanation of your hardship, so we can better understand your needs and how we can help.
Contact us
Dial 711 for TTY/TRS
Monday – Thursday, 8:00 a.m. – 7:00 p.m. ET
Friday, 8:00 a.m. – 5:00 p.m. ET
Translation services available.
Frequently Asked Questions
If you are experiencing temporary financial hardship, you may be eligible for an extension. An extension may be available for personal loans. An extension is an agreement to pause a number of your loan payments for a period of time and add those payments to the back end of your loan, extending the length of your loan term. To be considered for an extension, you must be able to show that you can make future payments.
A long-term hardship plan may be available for personal loans. If you are unable to afford your current monthly minimum payment or are past due on your payments but could pay a reduced amount each month, a long-term hardship plan may be right for you.
