Set Up Direct Deposit
With direct deposit, your recurring payments, such as paychecks and government benefits, are automatically deposited directly into your KeyBank account.
Benefits of Direct Deposit
- Early Pay1: With direct deposit, you could get paid up to two days sooner.
- Ease and Convenience: Save time and securely receive automatic payments.
- Earn Relationship Benefits: Direct deposits count as eligible transactions toward earning relationship benefits.
Three Ways to Set up Direct Deposit
Depending on your preferences or who is sending your deposits, there are different ways to set up direct deposit. For each, you’ll need your KeyBank account and routing numbers.
1. Ask your employer
Many employers offer easy ways for employees to choose where they would like their paychecks to be sent. Ask whether you can enroll in direct deposit by using an employer-provided form or website. If not, give your employer this completed Direct Deposit Form for Employers.
2. Set up in KeyBank online and mobile banking2
We’ve teamed up with ClickSWITCH, an automated solution that makes it easy to securely set up new direct deposits or transfer them from another bank to your KeyBank account.
- Sign on to online or mobile banking.
- Select "Tools".
- Select “Manage Direct Deposit” and follow the prompts.
- Select “Switch Direct Deposits” from the ClickSWITCH dashboard and follow the prompts.
3. Through a government agency
Have your government checks securely deposited directly into your KeyBank account.
Retirement, annuity, and dividend payments:
Complete and send your payment provider the Retirement, Annuity and Dividend Deposit Form.
Federal benefits payments:
For Social Security, supplemental security income, railroad retirement, civil (non-military) retirement, or VA compensation or pension payments, enroll online at godirect.gov or complete and send your depositor the Government Direct Deposit Form.
Early Pay
If your depositor sends details about your direct deposit to Key in advance of your pay date, Early Pay gives you early access to your pay — up to two days sooner.
For example, if you are due to get paid on Friday, and KeyBank receives the deposit notice from your depositor two days in advance — you’ll be able to start using your money on Wednesday. Early Pay may also be available for other types of direct deposit payments including Social Security, unemployment, and government benefits.
General Direct Deposit Questions
A direct deposit is any payment that you receive from an organization directly into your account. This includes payroll direct deposits, government direct deposits (Social Security, disability, etc.), and dividend direct deposits from investment accounts.
Companies and government agencies require specific information to ensure your identity and to update the account information in their system.
Please use the address that is indicated on the statement the company or agency sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.
If you don’t have the information you need, contact your employer, government agency, or KeyBank for assistance.
If your depositor requires a KeyBank branch address, provide the address where you opened your account or the branch address closest to where you reside.
Once a company receives the form, direct deposits typically take 1-2 pay cycles. Timing can vary depending on the type of deposit, the depositor, and the method needed to set up the deposit.
We recommend contacting the company or agency to confirm the direct deposit is complete or check your account.
We recommend keeping enough money in your old account to cover each payment until the direct deposit setup is complete. This is especially important for any payments that might be due during the 1-2 pay cycles after you initiate a direct deposit request.
Setting up Direct Deposit in Online and Mobile Banking
Yes. The latest in online encryption protection is used to gather and store your information. Additionally, the process adheres to the highest industry standards with regard to the security of your personal information.
Many depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.
If a field has an asterisk on the right, this information is required for the direct deposit request to be submitted. If you are in the middle of submitting a request, you can select “Save and Continue Later.” It will be saved as an “Information Needed” status, and you can either log on later when you have the required information or contact KeyBank for assistance.
The easiest way to check the status of your direct deposit is to sign on to online or mobile banking2 and look on the home screen of your dashboard under “View Existing Switches."
Completed: Your direct deposit has been completed and confirmed.
Action Needed: The employer or agency requires you to update your banking information with them online. You may also see an “Action Needed” status if your direct deposit has been rejected for other reasons. To see the details of what you need to do, select the “Edit” icon in the “Actions” column.
Mailed: Your direct deposit is still in progress. For direct deposits that have a mailed status for 15 days or more, we recommend contacting the company or agency to confirm the direct deposit is completed or check your account.
If you initiated the setup of direct deposit in a KeyBank branch, in online or mobile banking, you will receive email updates. If not, you will need to log on to online or mobile banking2 to view your direct deposit status.
Whom should I contact with additional questions?
For more help with direct deposits, contact us at 1-800-539-1539.
Dial 711 for TTY/TRS.
Clients using a relay service: 1-866-821-9126.
Early Pay is a service included with your KeyBank consumer deposit account in which KeyBank makes your eligible direct deposits available up to two business days early. Eligible direct deposits include certain transactions such as payroll, government benefits or similar types of payments. The Early Pay service is dependent on when KeyBank receives information from the payer that the funds are on the way, this could vary, and you may not always receive your funds early. You cannot opt out of Early Pay.
Subject to terms and conditions in Service Agreement.
KeyBank Member FDIC.