Make a Home Equity Payment

If your account is not overdue beyond 60 days, please contact us at 1-866-325-9677. If your account is more than 60 days past due, please contact us at 1-866-325-9653.

If you missed a payment, please contact us at 1-866-325-9677.

Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.

You can pay your bill through online or mobile banking, by phone, by mail or at a nearby branch, without having your statement with you.

To confirm the monthly payment amount, call customer service at 1-800-KEY2YOU. If you would like to make your payment by mail, write your account number on your check and mail your payment to:

KeyBank
P.O. Box 94588 
Cleveland, OH 44101-4588

Please refer to online or mobile banking, your monthly statement or call customer service at 1-800-KEY2YOU to confirm your payment date.

No. Your monthly payment must be drafted from a checking or savings account.

Late charges and grace periods vary in accordance with your account agreement. If your payment is not received before the grace period ends, a late charge will be assessed at the end of business on the last day of your grace period.

Hardships can come in many forms. Unemployment, decrease of income, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

You can easily change additional principal amount, use a different account or cancel your existing Auto-Pay in online and mobile banking. You will also receive an Auto-Pay confirmation email along with mailed letter on any updates performed on your account.

Electronic statements are available online for your convenience and the safety of your account information. There are no fees to receive your statements online. When you receive them electronically, you reduce the risk of identity theft, eliminate having to store them, and get immediate access to view, print or save statements/documents.

Sign on to your Online Banking and select the account. At the top of the screen, select "statements" option. Change the "Enroll in Paperless Statements" toggle to on (green) and read and agree to the "online statement and document delivery authorization" disclosure. Once enrolled, your statements will no longer be mailed to you in paper form. You may change your preferences at any time by following the above steps and clicking the toggle button again.

For more information regarding payoff, call customer service at 1-800-KEY2YOU.

A paid-in-full letter is mailed 6 business days after the loan payoff is posted to the account. Additional documentation will be mailed in accordance with state guidelines.

Yes. It is important that you continue to submit your monthly payment as you normally would. If your payment is submitted using our ACH program, notify us at least 3-5 days in advance of the next scheduled draft so your ACH can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks.