Making Consumer Loan or Line of Credit Payments at Key

If your account is not overdue beyond 60 days, please contact us at 1-866-325-9677. If your account is more than 60 days past due, please contact us at 1-855-537-3764.

If you missed a payment, please contact us at 1-866-325-9677.

Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.

You can pay your bill through online or mobile banking, phone, by mail or at a nearby branch, without having your statement with you.

To confirm the monthly payment amount, or if you did not receive your monthly statement, sign on to online and mobile banking, call customer service at 1-800-KEY2YOU or write us at:

KEYBANK
PO BOX 5788
ATTN: LOAN CLIENT SERVICES
CLEVELAND, OH 44101-0788

If you would like to make your payment by mail, write your account number on your check and mail your payment to:

KEYBANK
PO BOX 94920
CLEVELAND, OH 44101-4920

Please refer to your monthly statement to confirm your payment date, or call KeyBank customer service at 1-800-KEY2YOU.

No. Your monthly payment must be drafted from a checking or savings account.

In certain situations we will accept a partial payment. If your full payment is not received by your due date, you will be past due until we've received enough funds to satisfy your regular payment.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

Once your regular payment has been satisfied, any additional funds left over will be applied to fees, interest and then to principal. If you want to make an additional principal payment, use the coupon that is included in your monthly statement, call 1-800-KEY2YOU or visit your local branch. Note, we may only process the principal payment if your current month’s payment has been received, your loan is not delinquent, and you have no outstanding fees.

Late charges and grace periods vary in accordance with your loan or line of credit contract. If your payment is not received before the grace period ends, a late charge will be assessed.

Hardships can come in many forms. Unemployment, decrease of income, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

If we are unable to process the automatic payment after three attempts in a 12-month period, we will send a letter to notify you that your automatic payments will be canceled. You will need to use a different payment method (e.g., make your payment at a local branch or pay by phone) to make up this payment. If you’ve received a letter that your payment has been canceled, you will need to complete and submit a new Authorization Form with the new information.

You may want to adjust the amount of your payment, use a different account or make another change to your automatic payment service. To do so, complete and submit a new Authorization Form with the new information.

To cancel your automatic payment service, call 1-800-KEY2YOU or write us at 4910 Tiedeman Rd., OH-01-LS-ACHS, Brooklyn, OH 44144. It usually takes three business days to process your request and when you cancel by phone, an ACH cancellation letter will be mailed to you on the date the service is canceled.

For more information regarding payoff, call KeyBank customer service at 1-800-KEY2YOU.