Making Consumer Loan or Line of Credit Payments at Key
Keep your budget on track, knowing your payments are under control. Key has several convenient payment methods you can use to make your payments as quickly and easily as possible.
If you’re having trouble making payments on a KeyBank consumer loan or line of credit, you may be eligible for immediate help through our Borrower Assistance programs.
KeyBank Offers Options for Making Payments
Remember, your payment will be considered effective on the date it’s received, and payments made after the cutoff time will be effective the next day.
Online and Mobile Banking
Transfer funds, make a one-time payment or schedule a recurring payment with bill pay in online banking or with the mobile app. It’s secure, convenient and easy to use. Plus, when you schedule a payment through bill pay, you’ll see the date by which your payment will be received, backed by our Bill Pay Guarantee.
Pay by Phone
Our automated system and customer representatives are available 24/7. Payments made by 11:59 p.m. ET will be effective the same day. (For example, if you're in the Pacific time zone, payments made until 8:59 p.m. are effective the same day, and payments made after that are effective the next day.) It may take up to 5 days to see your payment reflected in your account.
KeyBank Customer Service
1-800-KEY2YOU® (539-2968)
Dial 711 to TTY/TRS
Automatic Payments made by ACH
To schedule a recurring monthly payment from an account held at KeyBank or another U.S. bank or financial institution, complete and submit our Authorization to Debit Account for Payment form to allow ACH payments. Your payment will be withdrawn monthly so you'll know your payments are made on time.
Automatic payment activation usually takes five business days after we receive your completed form, so continue to make your payments with another method until you receive written confirmation of your enrollment in automatic payments from KeyBank.
Pay in a Branch
Visit a branch to make your payment and it will be effective the same day. It may take up to 5 days to see your payment reflected in your account.
Pay by Mail
To send your payment by check, include your payment stub and write your account number on your check’s memo line. To be sure your payment is received on time, allow 7 - 10 business days before your due date.
KeyBank
P.O. Box 94920
Cleveland, OH 44101-4920
Common Questions Related to Making Payments
If your account is not overdue beyond 60 days, please contact us at 1-866-325-9677. If your account is more than 60 days past due, please contact us at 1-855-537-3764.
If you missed a payment, please contact us at 1-866-325-9677.
Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.
You can pay your bill through online or mobile banking, phone, by mail or at a nearby branch, without having your statement with you.
To confirm the monthly payment amount, or if you did not receive your monthly statement, sign on to online and mobile banking, call customer service at 1-800-KEY2YOU or write us at:
KEYBANK
PO BOX 5788
ATTN: LOAN CLIENT SERVICES
CLEVELAND, OH 44101-0788
If you would like to make your payment by mail, write your account number on your check and mail your payment to:
KEYBANK
PO BOX 94920
CLEVELAND, OH 44101-4920
Please refer to your monthly statement to confirm your payment date, or call KeyBank customer service at 1-800-KEY2YOU.
No. Your monthly payment must be drafted from a checking or savings account.
In certain situations we will accept a partial payment. If your full payment is not received by your due date, you will be past due until we've received enough funds to satisfy your regular payment.
If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.
Once your regular payment has been satisfied, any additional funds left over will be applied to fees, interest and then to principal. If you want to make an additional principal payment, use the coupon that is included in your monthly statement, call 1-800-KEY2YOU or visit your local branch. Note, we may only process the principal payment if your current month’s payment has been received, your loan is not delinquent, and you have no outstanding fees.
Late charges and grace periods vary in accordance with your loan or line of credit contract. If your payment is not received before the grace period ends, a late charge will be assessed.
Hardships can come in many forms. Unemployment, decrease of income, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.
If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.
If we are unable to process the automatic payment after three attempts in a 12-month period, we will send a letter to notify you that your automatic payments will be canceled. You will need to use a different payment method (e.g., make your payment at a local branch or pay by phone) to make up this payment. If you’ve received a letter that your payment has been canceled, you will need to complete and submit a new Authorization Form with the new information.
You may want to adjust the amount of your payment, use a different account or make another change to your automatic payment service. To do so, complete and submit a new Authorization Form with the new information.
To cancel your automatic payment service, call 1-800-KEY2YOU or write us at 4910 Tiedeman Rd., OH-01-LS-ACHS, Brooklyn, OH 44144. It usually takes three business days to process your request and when you cancel by phone, an ACH cancellation letter will be mailed to you on the date the service is canceled.
For more information regarding payoff, call KeyBank customer service at 1-800-KEY2YOU.
