skip the bank line.

If the account is a KeyBank account, contact KeyBank and file a dispute. Call us at the contact center 1-800-KEY2YOU. Dial 711 for TTY/TRS.

1. If the card is a non-KeyBank card or a closed/inactive KeyBank card, it will be destroyed for the client’s security.
2. If the client’s active card is captured at a branch ATM during regular business hours, the client can enter the branch and show identification to retrieve the card. Otherwise, the client can call the branch or the branch will make contact with them. Once contact is made, the client will have one week to pick up the card. After the one-week period, if the card hasn’t been picked up, it will be destroyed for the client’s security.
3. If the client’s card is captured at a KeyBank ATM that is not serviced by a branch, the card will be destroyed for the client’s security and the cardholder will have to contact KeyBank to order a new card.

We’ve recently upgraded our KeyBank ATMs to touchscreen capability. Gently tap on the screen graphics / buttons to make your selections.

The function keys on both sides of the screen are no longer functional.

Cash deposits made at KeyBank ATMs before 7:00 p.m. local time on business days will be available the same day.

Check deposits made at KeyBank ATMs before 7:00 p.m. local time on business days will have $100 available the same day, and the rest the following day. Longer delays may apply.

Deposits made at KeyBank ATMs after 7:00 p.m. on business days or anytime on weekends or legal holidays will be considered deposited on the next business day.

You can deposit up to thirty checks at a time.

You can deposit up to fifty bills at a time.

The health and safety of you and our teammates is our top priority. All KeyBank branches are taking the following precautions:

• Hand sanitizer for you and our team.
• Plexiglass wellness barriers for teller windows, bankers’ desks and other areas in the bank where clients are served.
• Signage and floor markings to encourage social distancing.
• In addition to following state and local social distancing regulations, our team will wear masks. We welcome you to wear a mask as well, following local guidelines.
• Occupancy limits.
• Enhanced the frequency and cleaning procedures for each of our ATMs, branches, and drive-thrus.
• Daily team health screenings and reinforcement of best health practices.
• Direction for our teams to stay home from work if COVID-19 symptoms are present.

Allpoint is a network of 55,000 ATMs worldwide through which eligible KeyBank checking account clients will have surcharge-free access. The network has 40,000 locations throughout the United States, and 15,000 additional ATMs in Canada, Mexico, Puerto Rico, United Kingdom, and Australia. KeyBank international ATM fees and ATM operator surcharges are not charged for transactions at Allpoint network ATMs outside of the United States, but foreign currency transaction fees may apply.

Allpoint ATMs are found in many popular retail stores — places you already know, and shop at every day. Allpoint ATMs can be found at Target, Walgreens, CVS, Speedway, and many other convenient locations. In fact, one out of every twelve ATMs in the US participates.

With the exception of the KeyBank Hassle-Free Account^®, all clients in KeyBank’s personal checking products are eligible for Allpoint when they use their KeyBank Debit Mastercard^®. Savings, Business and Hassle-Free accounts are not eligible for Allpoint.

Review the first six digits of your KeyBank Debit Mastercard^®. Eligible cards start with:

544927

544928

553680

559439

If your card is not on this list and you are interested in surcharge-free access to the Allpoint network, visit a local branch for a Key Financial Wellness Review^®.

To make a surcharge-free withdrawal or balance inquiry, you must use your KeyBank Debit Mastercard^®. ATM cards do not have surcharge-free access to Allpoint ATMs.

Many Allpoint ATMs look like they are operated by other banks or credit unions, however all ATMs listed on the locator are part of the Allpoint network and are surcharge free for eligible debit cards. Just look for the Allpoint sticker on the lower part of the ATM.

No. The surcharge screen is there to notify customers of other institutions who are not part of the Allpoint network. Just press "Yes" to accept the fee and continue with your transaction. KeyBank clients will not be charged a surcharge when using eligible debit cards.

Just look for the Allpoint sticker on the lower part of the ATM or use the ATM locator on key.com to find a surcharge-free ATM in the US near you. To locate international ATMs, please visit https://www.allpointnetwork.com/locator.aspx.

Yes, for account security, KeyBank does have daily withdrawal limits based on the card you use. The limits are set as default or standard limits, but to give you the flexibility you need with your money, you are able to easily request a different daily maximum ATM or purchase limit. (At some ATMs, maximum withdrawal amounts may be limited due to machine constraints, and multiple transactions may be necessary to obtain the total amount you want.)

To find the standard limits for your card, visit Agreements and Disclosures.

Yes, your total daily withdrawals and purchases may not exceed the daily limit for a single card, even if the card is connected to more than one account.

You can request to increase the limit on your card by visiting any KeyBank branch. In emergency situations, you may request an increase by calling 1-800-KEY2YOU^® (539-2968).

Dial 711 for TTY/TRS.