With Key’s online banking and mobile app, you can bank without going to the bank — and make what might be a busy day, a little less busy.
Say hello to convenience
Bank from your couch or kitchen table — day or night. Whenever you choose and wherever you go, we go with you.
Account security
Tools to help live your best financial life
EasyUp®, Automatic Savings
Use EasyUp® to build up savings or pay down debt without even thinking about it.
My Financial View
See Your Net Worth — Link accounts, add debts and instantly see your total net worth, all with My Financial View.3
Access your FICO® Score
Opt in to view your FICO® Score anytime without impacting your credit score.
Document Hub
View and download up to 7 years of statements and 2 years of tax documents quickly and easily.
KeyBank mobile app2 exclusive features
Easy account management at your fingertips.
MyKey
An intelligent virtual assistant, MyKey can make transactions, answer questions, and much more.
QuickView
Check balances in an instant — without even signing on.
Biometric Sign On
Sign on with facial recognition or your fingerprint for secure, quick account access.
Mobile check deposit
Deposit checks in a snap. Choose standard deposit or for a 2% fee ($2 minimum), get your money even faster with Immediate Funds.4
Start using KeyBank online and mobile banking today
To enroll, you'll need your Social Security number and either your account number or KeyBank debit, credit, or ATM card. Debit/ATM Card and PIN are required for enrollment.
Enroll in online banking
The easiest way for you to access, manage, and fund your account 24/7.
Download the mobile app
Scan this code with your phone camera or text "App" to 70378 to download the mobile app.
Download the mobile app
Access and manage your account anytime, anywhere.
Enrolling and signing on FAQs
KeyBank takes information security seriously and is committed to protecting your personal financial information. We use the latest encryption, and security technology, so no one has access to your personal information or funds.
- Robust Security for Your Accounts
We rely on advanced data protection, strong encryption and continual monitoring to protect your account.
- Sophisticated Online Banking Settings
Our online banking has strong sign-on requirements to ensure your username and password are not breached.
For the best online banking security and experience, we recommend using the most recent version of the browsers Safari, Chrome, Firefox, or Microsoft Edge, although up to three versions earlier may also work.
Microsoft Internet Explorer is not supported.
You can also use smartphones to sign on to online banking at key.com.
The KeyBank mobile app works best on devices running the current version of their iOS or Android operating system (OS). It is also supported on devices running the two previous versions of the OS.
You can also use smartphones to sign on to online banking at Key.com. For the best online banking security and experience, we recommend using the most recent version of the browsers Safari, Chrome, or Firefox, although up to three versions earlier may also work.
Keeping your browser up to date is important for security, to help webpages load properly and to give you the best online experience.
We recommend the following browsers and browser settings:
- The current and/or three most recent prior versions of Microsoft Edge, Safari, Firefox or Chrome. (Internet Explorer is no longer supported).
- 128-bit encryption
- Set to accept cookies
- Set to JavaScript enabled
If the above requirements are met and pages aren't loading properly or you're getting signed off, try an alternate browser or upgrade your existing browser to the most recent version.
More online and mobile banking FAQs
Find answers here.
Still have a problem with online banking?
Call us at 1-800-539-1539.
Dial 711 for TTY/TRS
1
Subject to terms and conditions in Service Agreement.
2
Message and Data rates may apply from your wireless carrier.
3
The My Financial View feature is not available for Key Investment Services, LLC ("KIS") and Key Private Bank clients.
4
Immediate Funds℠ is available in the KeyBank mobile app and will only appear as an option for eligible mobile check deposits. You will also have the option for a standard deposit at no charge. The Immediate Funds fee is 2% of the deposit amount, with a minimum fee of $2.
Immediate Funds requests made after 11:00 p.m. ET will have immediate funds availability for ATM withdrawal and point-of-sale transactions. However, it will take until the next business day for the funds to be available to cover overdrafts or other transaction types. For more information, review our Funds Availability Policy.
5
Zelle is intended to send money to friends, family and others you trust. You should not use the service to send money to recipients with whom you are not familiar.
Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.
Apple, the Apple logo, iPhone®, Touch ID® and Face ID® are trademarks of Apple Inc., registered in the U.S. and other countries.
Android and Google Play are trademarks of Google LLC.
KeyBank Member FDIC