Touch ID & Facial Recognition

Use your one of a kind face or fingerprint to quickly access your accounts.1

Quickly and securely sign into the KeyBank app using your mobile device with facial recognition or fingerprint authentication.2

  • Check account balances and summaries
  • Deposit checks1
  • Pay bills
  • Make transfers between KeyBank accounts
  • Locate branches

Easier and More Secure

Because no two faces or fingerprints are exactly alike, facial recognition and fingerprint authentication are the fastest, most secure ways used to access your account.

Start Using Facial Recognition Authentication

  1. Go to Settings > Security Center in your mobile device to enable Face ID (iPhone) or Facial Authentication (Android).
  2. Sign in to the KeyBank mobile app. If you’re a first-time user, you’ll be asked if you would like to set up facial recognition. If not, select Set up Face ID (iPhone) or Setup Facial Authentication (Android) and follow the prompts.
     

If Facial Recognition gets disabled, how do I turn it back on?

Sometimes, such as after you update the mobile app, facial recognition may be disabled and you may need to set it up again. Here’s how to re-enable facial recognition quickly and easily on the KeyBank mobile app:

  1. Uncheck the box for “Remember me.” The username and password fields should be empty.
  2. Follow the prompts to re-enable facial recognition.

Start Using Fingerprint Authentication

  1. Go to Settings > Security Center in your mobile device to enable Touch ID (iPhone) or Fingerprint Authentication (Android).
  2. Sign into the KeyBank mobile app. If you’re a first-time user, you’ll be asked if you would like to set up fingerprint authentication. If not, select Set up Touch ID (iPhone) or Setup Fingerprint Authentication (Android) and follow the prompts.
     

If Fingerprint Authentication gets disabled, how do I turn it back on?

Sometimes, such as after you update the mobile app, fingerprint authentication may be disabled and you may need to set it up again. Here’s how to re-enable fingerprint authentication quickly and easily on the KeyBank mobile app:

  1. Uncheck the box for “Remember me.” The username and password fields should be empty.
  2. Follow the prompts to re-enable fingerprint authentication.

Online & Mobile Banking

simplify your banking with 24/7 account access.

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Online & Mobile Banking

find answers to common questions.

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Credit Cards

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1

Anyone can download, but you must be enrolled in Online Banking to use the mobile app. There is no charge to use the mobile app. Your mobile carrier may charge for internet access and/or text messages. Mobile Deposits may only be made using KeyBank’s native mobile application, available for iPhone®, iPad®, iPod® Touch, AndroidTM, and Amazon Kindle mobile devices. iPhone®, iPad®, and iPod® Touch are registered trademarks of Apple Inc. All rights reserved. AndroidTM is a trademark of Google Inc. Use of this trademark is subject to Google Permissions. Amazon, Kindle, and Fire are trademarks of Amazon.com, Inc. or its affiliates.

2

Eligible list of devices you can use Touch ID with: an iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, iPad mini 3 or later. Eligible list of devices you can use facial recognition with: iPhone X or later, iPad Pro 12.9-inch (3rd & 4th generation), iPad Pro 11-inch (2nd generation), iPad Pro 11-inch.